Privacy and security

Elon App's Privacy Policy — Our commitment to protecting your information

Elon App believes every member's personal information is invaluable. This page explains in full how we collect, use, and safeguard your data.

Last Updated: January 2026
In Plain English
🔒 256-bit SSL 🛡️ Data Protection 🚫 No Third Parties ✅ Transparent Policy
What's in this policy
What information is collected
How Your Information Is Used
Cookies and tracking
Third-Party Policy
Your rights
Data Security Measures
Ways to Reach Us
Industry-Standard Encryption

Every piece of your data and every transaction is protected with 256-bit SSL encryption — the same technology used by banks.

Never Sold to Third Parties

Elon App never sells your personal information or shares it with third parties for marketing purposes. Your data belongs to you alone.

Minimal Data Collection

We only collect information that is necessary to provide our services. We do not ask for data we do not need.

Protecting your rights

You always have the right to view, correct, or request deletion of your information.

Secure Data Storage

Data is stored on secure servers and undergoes regular security audits. Unauthorized access is completely prevented.

Clear & easy-to-understand policy

This Privacy Policy is written in plain, easy-to-understand language so everyone can follow it.

Introduction & Scope

Elon App ("we", "us", "our") provides its services through the elonapp.app website and mobile application. This Privacy Policy explains how we collect, use, store, and protect the personal information of our members.

By using Elon App, you consent to this Privacy Policy. This Policy forms part of our Terms and Conditions, and both apply together. If you disagree with any part of this Policy, we recommend that you discontinue use of our services.

In Simple Terms: Elon App respects your privacy. We only collect the information we need, keep it secure, and never share it with anyone without your consent.

What information we collect

Elon App collects information in several ways — directly from you, through your use of the platform, and automatically. Details are provided below.

Type of Information What is collected Purpose
Identity Information Full name, date of birth, national ID number Age & Identity Verification (KYC)
Contact Information Mobile number, email address Account communication and security
Financial information Mobile banking number, bank account (for withdrawals) Payment Processing
Device Information IP address, device model, OS, browser Security & Fraud Prevention
Gaming information Game history, bet amounts, wins and losses Service Improvement & Responsible Gaming
Cookie data Session tokens, preferences, browsing behavior Enhanced user experience

How we use your information

Elon App uses your information only for specific, legitimate purposes. No information is used for any unauthorized purpose.

  • To create, manage, and verify your account
  • To process financial transactions, including deposits and withdrawals
  • To prevent fraud, money laundering, and other illegal activities
  • To provide customer support and resolve issues
  • To ensure and improve the security of the platform
  • For responsible gaming monitoring and support
  • To send you promotions and offers with your consent
  • To fulfill legal obligations and maintain compliance with regulatory bodies

We will never: Selling your data to advertising networks, sending marketing messages without your consent, or collecting information beyond what is necessary.

Cookies and tracking technologies

The Elon App website and app use cookies and similar technologies to enhance your experience. These are stored as small files on your device.

  • Essential cookies: Essential for maintaining login sessions and security — these cannot be disabled
  • Functional cookies: To remember your language preference, theme, and gaming settings
  • Analytics Cookies: To understand which parts of the site are used most — with your consent
  • Security Token: To protect your account and detect suspicious activity

You can disable non-essential cookies from your browser settings. However, doing so may affect some features of the platform.

Data Sharing Policy

Elon App never sells your personal information under any circumstances. In the following limited situations, certain information may be shared:

  • Payment Processor: Only the financial information strictly necessary to complete a transaction
  • KYC provider: Via a secure channel for identity verification
  • Legal authorities: To comply with legal obligations or court orders
  • Security Expert: For investigating fraud or cyberattacks

All third-party partners are required to comply with our privacy standards. They may use your information only for the specified purpose and are prohibited from using it for anything else.

How we protect your data

Elon App uses multi-layered security to protect your information, ensuring protection through both technical and administrative measures.

  • 256-bit TLS/SSL encryption for all data transmissions
  • AES-256 encryption for stored data
  • Two-level access control — only authorized staff can view your information
  • 24/7 automated threat detection system
  • Regular independent security audits and penetration testing
  • Data Backup & Disaster Recovery Plan
  • Staff privacy training and contractual accountability

Please note — no one can guarantee absolute security on the internet. If a security breach does occur, we will notify you as quickly as possible and take immediate steps to limit any damage.

Data Retention & Deletion Policy

Elon App does not retain any information beyond what is necessary. Retention periods are determined by legal obligations and business requirements.

  • Active Account Data: Retained until account closure
  • Financial transaction records: Up to 5–7 years as required by law
  • KYC documents: Minimum 5 years after account closure (as required by regulators)
  • Support Chat Logs: Deleted 6 months after the issue is resolved
  • Cookie data: Automatically deleted after the session ends or the set period expires

Upon a deletion request, all data beyond legal obligations will be permanently deleted within 30 days.

Your data rights

As an Elon App member, you have several important rights regarding your personal information. Contact support to exercise any of these rights.

Right to Access

You may request to see what information we hold about you.

Right to Rectification

You may request corrections to any inaccurate or incomplete information.

Right to Erasure

You may request deletion of your data where no legal obligation requires its retention.

Right to Restrict Processing

You may request that the processing of your information be restricted under certain circumstances.

Right to Portability

You may request your information in a structured, portable format.

Right to object

The right to opt out of marketing communications at any time.

Minor Protection Policy

Elon App strictly enforces an 18+ policy. We do not knowingly collect information from or provide services to minors (under 18 years of age).

  • Registration or use of the platform by minors is strictly prohibited
  • Any information collected from a minor inadvertently will be deleted immediately
  • Parents or guardians may submit any requests relating to a minor's information.

If you become aware that a minor is using Elon App, please contact our support team immediately.

Privacy Policy changes

Elon App may update this Privacy Policy from time to time. Any changes will be reflected on this page, and the "Last Updated" date will be revised accordingly.

  • You will be notified of significant changes via email or platform notification.
  • Continued use of the service after changes take effect will be considered acceptance of the updated policy
  • We recommend visiting this page regularly to stay up to date

Contact & Complaints

Contact us for any questions, concerns, or requests to exercise your rights under this Privacy Policy.

  • Live Chat: 24/7 in Bengali — the fastest way to get a response
  • Email: [email protected] — typically responds within 24 hours

We take all privacy-related requests seriously and respond within the timeframes required by law.

About the Privacy Policy FAQs

Never, under any circumstances. Elon App does not sell your personal information to any third party. In limited cases (such as payment processing or legal obligations), some information may be shared, but only under strict agreements and solely for specified purposes.

Yes, you can request deletion of your data. However, certain information must be retained for a specified period due to legal obligations (such as financial transaction records). If you request account closure, all data beyond legal requirements will be deleted within 30 days.

Elon App collects basic device information (IP address, device model, OS) for security purposes to prevent fraud and unauthorized access. We never track your location in real time or collect data outside of the app.

Yes. In the event of a security breach, elon app will notify affected members as quickly as possible via email and platform notifications. Full details will be provided — what happened, what actions were taken, and what you can do.

Simply click the "Unsubscribe" link at the bottom of any marketing email. You can also submit a request via live support or email. Please note that even after opting out, you will continue to receive important account-related notifications (such as security alerts and transaction updates).

Your data is safe — join Elon App today

Satisfied after reading our Privacy Policy? Register securely today and get the best experience on Elon App.

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